Senior Product Marketing Manager
Altium / Remote / 2022 - Present

• Build and execute a go-to-market strategy that positions Altium 365 as the platform where the world designs electronics
• Work closely with the product management team to develop, maintain and execute on the content plan aligned with our product road-map
• Deliver creative messaging that clearly articulates and reinforces Altium 365 unique differentiation on the market, drives customer acquisition and adoption of the platform as a whole and specific functional areas
• Produce compelling content, including case studies, videos, web and email copy, white papers, demos, and more
• Collaborate with the sales and marketing teams to ensure the right content makes it to the right segments and personas via the right channels
• Work with data analysts to develop content performance KPIs, and proactively identify what content and topics have the biggest impact on adoption, and adjust content plans accordingly

Senior Manager, Digital Engagement Strategy
Dassault Systèmes / Waltham, MA / 2019 - 2022

• Develop technical product demonstration content for demand and lead generation
• Work with product management and brand marketing to develop technical content that delivers a consistent worldwide message and positioning for products & solutions
• Leverage technical content for user advocacy and brand awareness
• Develop competitive assets which enables sales to win business both direct and online
• Support brand marketing by creating engaging digital content for social media

Senior Technical Marketing Engineer
Aspen Aerogels / Northborough, MA / 2015 - 2019

• Responsible for the design and creation of all print and digital content
• Responsible for creating and updating all product installation and technical manuals
• Maintain all competitive materials including presentations and comparison documents
• Assist in the development of product collateral and marketing content
• Develop and implement product training program for the sales organization

Technical Services Engineer
Aspen Aerogels / Northborough, MA / 2013 — 2015

• Provide customer technical support
• Conduct on-site visits, including field surveys within industrial facilities
• Work with customers to develop new applications with current products
• Create handling documentation and applications handbooks and guides
• Conduct custom thermal analysis and FEA to support specialized aerogel technology

Senior Application Engineer
Kubotek USA / Marlborough, MA / 2011 — 2013

• Lead technical sales, customer & marketing support specialist for KeyCreator Analysis
• Provide sales support for all products, primarily KeyCreator Analysis (FEA)
• Create and maintain sales & support materials for KeyCreator Analysis
• Work with sales & marketing to create and roll out new KeyCreator Analysis sales initiatives
• Work with service manager to develop educational and service initiatives

Nuclear Engineer
Tyco Flow Control / Mansfield, MA / 2008 — 2011

• Sole technical and sales support and liaison to assigned national and international customers on safety relief valve related products in nuclear power industry
• Sole technical and sales support to the Hammel Dahl control valves product line
• Perform internal audits on the Quality Assurance Manual (QC110)
• Answer and disposition any discrepancies and questions from manufacturing

Artistic Director
American Chinese Art Society / Woburn, MA / 2000 — 2020

• Choreograph and instruct dance troupe members (aged 7-18) Chinese folk and classical dances
• Choreograph dance drama for the annual dance festival
• Lead dance troupe members to local dance performances
• Help organize annual dance festival

Technical Support Engineer
Verizon / Marlborough, MA / 1997 — 2008

• Sole technical support and liaison to all internal and external Webline users
• Setup and maintain various network connections for all external business partner
• Update and maintain all user profile database
• Provide latest Webline information and updates to all internal and external users
• Conduct testing on all new releases of Webline and implementation
• Provide enhancements to IT department
• Develop & implement an automatic process to eliminate a manual data entry function
• Provide technical LAN support for the switch software provisional organization
• Coordinate hardware and software upgrades
• Work with vendors and internal suppliers on updates and application errors
• Define, plan and implement software & communication network requirements
• Responsible for translation for all telephone codes within New England

Quality Assurance Engineer (Part time)
MacNeal Schwendler Corp. / Lowell, MA / 1997 — 1998

• Review quality specifications & technical documents
• Provide timely & meaningful feedback from testing
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate quality testing activities

Technical Support (Co-op)
MacNeal Schwendler Corp. / Lowell, MA / 1995

• Work with end users to identify computer problems & advising on the solution
• Log and keep records of customer/employee queries
• Analyze call and email logs to spot common trends and underlying problems
• Create handbook for co-op